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Using vitality to cover the costs of your private treatment Vitality Insurance need to know Vitality do not cover dressings, medication or medical devices such as orthotics and splints. Your practitioner can discuss if self-pay fees apply. Bio mechanical appointments are not generally covered by vitality. What you need to know: 1. It is your responsibility to inform vitality prior to each consultation and ensure that the appointment and / or treatment is pre authorised. Failure to provide pre authorised treatments may result in unexpected invoices sent to you. 2. Contact vitality if you have any doubt regarding your policy coverage prior to attending. Foot care cannot speak to your insurance company on your behalf. 3. If vitality fail to cover your consultation fees, foot care will send you an invoice to self-fund. Book treatment Get in touch First Name Last Name Email Vitality query Send Thanks for submitting! See also: Paying for your treatment Book treatment Practitioner information Private prescription costs Price match guarantee Enquiry form Clinic locations Spread the cost of treatment

Find a product Finding a product We have a great store stock available in your store, whether this be: footwear, orthotics [arch supports], insoles, creams, sprays, umbrellas and much, much more . Unfortunately, it isn’t currently possible to view what stock is available online and you would need to contact a store directly. Do you sell online? We no longer sell items online. This may be changed in the future and the site will reflect this accordingly. Unfortunately, we made the decision to remove the e-commerce [online shop] element from our site in early 2024. Due to the mixed and varied nature of a lot of the products we stock across a large number of different suppliers, it was felt best from a streamlining, and stock management point of view that we kept our stock locally and in our retail stores. Do you take telephone orders? Yes, we can take an order over the phone, if it's an item we stock and subject postage and packaging. What kind of brands do you stock? We stock a large number of different brands, sourced from a variety of different suppliers, most of which are from the UK. We have a mix of wider specialist footwear, to evening wear as well as brands such as Skechers. Accessories - such as umbrellas, lip balm and other body care range Some items are seasonal, such as umbrellas in the rainy season. Orthotic, arch-supports and medical aids Available in store[s] as well as our custom made range of orthotics - store specific. 22/03/24 11:15 :Page inspection | Queries: compliance@Taylororganisation.org Make a stock enquiry First Name Last Name Email Stock enquiry, ie: Brand, model, size, style ID Send Thank you for your enquiry

PAT testing and electrical safety PAT testing itself is not a legal requirement. Technically, you don’t have to PAT test any electrical equipment in the workplace. However, the Health and Safety at Work etc. Act 1974 states all employers must provide a safe working environment. This legislation has implications for various health and safety issues, including electrical safety. Taylor organisation ltd exceeds the requirements in law to ensure safety of staff and visitors on company premises , any remedial works found by PHS compliance, where applicable are resolved as soon as possible. For more information: compliance@Taylororganisation.org 21/03/24 20:24 :Page inspection | Queries: compliance@Taylororganisation.org

Practitioner information We explain about our practitioners here See also: Paying for your treatment Book treatment Practitioner information Private prescription costs Price match guarantee Enquiry form Clinic locations What is a practitioner? At FOOT CARE we use the term 'practitoner' as a term to describe members of our team who provide services across our clinics. Our practitioner team consist of 'Foot health Practitioners' or[FHP's], Chiropodists and Podiatrists and student Podiatrists. Usually throughout the summer months we utilise experienced pedicurists and manicurists too. We have an experienced clinical Podiatry manager that oversees all areas of our clinical team and regularly provides 1-2-1 meetings and training events with our Practitioner team to keep them current and up-to-date. We also utilise a growing network of 'Locum' Podiatrists; in the unfortunate event your 'usual' practitioner is absent or under the weather. All of our Locums are expected to provide the same level of service as our usual practitioner team members. If you wish to apply to become one of our locums, please contact us here. Why do we have different types of practitioner? At FOOT CARE, we like to try to keep our pricing structure as affordable as possible, we regularly check similar businesses to see their rates to see how we can improve on ours. We also offer a price match guarantee. If you find a like for like service with the same practitioner type providing the same service, we will better it and provide an additional 10% discount. Additionally, having a number of different practitioner types means we can provide more services, gauge further , and second opinions to better the service we provide to you. Research has previously shown us that often what can be classed as 'routine or maintaining' foot care can be much more expensive 'than we feel' on the face of it, ought to be. By utilising a number of different practitioners, across a network of types we can provide a fair and affordable rate, whilst still providing quality foot health to our existing and new patients. Price match terms here. Do I need a consultation? Ideally , a consultation is the best way to proceed forward . Although, you can choose from a range of our treatment options available on t he bookings page. Choosing to have a consultation ahead of treatment is the best course of action to take if you have a number of different foot problems. Allowing time to discuss any worries or concerns you may have with your foot health, ensuring that the best course of action can be taken for your care plan, spending time directly as a 1-2-1 also ascertains that you are utilising the best type of practitioner for your needs. Consultations, sometimes also find other foot ailments that you may otherwise have not noticed, such as an infection or an ulcer. As standard with our consultations: Privacy and comfort In-depth assessment of your foot health Thorough foot examination 1-2-1 with the practitioner Pulses and circulatory check The practitioner will complete assessment paperwork with you and medical history during your appointment. A review for onward referral where applicable. Results of examination, pulses and circulatory check can be onward sent to your gp. Your practitioner will advise the best course of action to take in regard to any foot ailments found, the practitioner will then rebook you as appropriate and advise of time-scales for treatment. Private prescriptions may be made to you during your assessment** Consultation fees are covered by most private medical insurers. Select a link here for more information: Vitality. Health Shield. Simplyhealth. Or cover all your costs by choosing a care plan Book treatment Ways to pay for private foot care using the FOOT CARE group Private foot care is much more affordable than you may think! There are multiple ways you can pay for your foot care: Pay in full with pay-as-you-go, use the book treatment page , over the telephone or in one of our clinics. Sign up or enquire for the FOOT CARE Plus Rewards plan to cover the cost of treatment, spread out or as ongoing care for routine treatment. Using your private medical insurance for pay-as-you-go or to cover your FOOT CARE Plus Rewards plan , such as Simplyhealth , Vitality or Health shield . Spread the cost Protected by the direct debit guarantee. Wider choice, better rates Wider choice of treatments - you can access a fuller range of treatments and choose the perfect option for you. Choosing the direct debit option ensures better rates for private treatment. Terms and conditions Find out the terms and conditions of your plan type here. Using private medical insurance to pay for treatment 18/03/24 09:09 :Page inspection | Queries: compliance@Taylororganisation.org

Custom insoles and orthotics We explain about custom insoles and orthotics here See also: Practitioner information Book treatment Custom insoles and orthotics In addition to our foot health services, we also provide assessments for insoles and orthotics Frequently asked questions Do you make custom orthotics/insoles? Yes, we use FootBalance in addition to a bio mechanical assessment to get a digital scan of your foot type, alignment and to gauge an understanding of any possible issues. Our insoles are 100% custom made for your individual feet based on the information provided by the FootBalance assessment to ensure they provide the correct support based on the unique contours of your feet. This will then help to re-adjust your natural stance to improve your overall body posture and prevent injury. It only takes 10 minutes for these insoles to be made for you. Whether you want your insoles for your heels, boots or sandals, that’s no problem - FootBalance custom insoles are designed to fit all types of footwear, providing you with the perfect custom fit. We have so much confidence in our FootBalance insoles that we will provide a full refund on all FootBalance custom insoles within 30 days of purchase if you’re not completely happy. It sounds minor, but foot misalignment can cause problems in other areas of the body, including back pain, muscle and joint pain, injuries and other foot-related problems - both now and in later life. Good foot alignment provides a strong natural foundation at the base of your body, so is really important. Our innovative in-store patented FootBalance technology analyses your foot and arch type whilst getting a more detailed understanding of your body alignment. It then collects this data to produce totally customised insoles that support and cushion your feet, providing the foundation and balance your body requires. These insoles are proven to prevent injury and help to relieve pain in other areas of your body. Plantar Fasciitis - Inflammation of the ligament running along the bottom of the foot towards the heel is called plantar fasciitis. It causes pain along the heel and/or arch of the foot. Our FootBalance custom orthotics reduces the strain on the bottom of your feet, helping the ligament to heel and preventing plantar fasciitis from reoccurring. Shin Splints - Repetitive activity and stress can cause the muscle and tissues around the shin area to become inflamed which results in pain. By helping ensure your foot is properly aligned, therefore improving overall alignment and reducing stress to the shin, our FootBalance custom orthotics help to reduce your chances of getting shin splints. Runner’s Knee - Friction in the hip or knee joint caused by running or climbing stairs. There are many factors that can cause this including overpronation. Our FootBalance custom insoles can reduce this painful friction by providing your feet with the proper support they need. What is a bio mechanical? A bio mechanical assessment is an examination of the lower limb. It looks for any underlying causes of foot, ankle, knee, hip and back pain. It normally takes around 1 hour and is carried out by your podiatrist. FootBalance available in selected stores. Bio mechanical assessments available in all stores. Book a 30 minute bio mechanical assessment [without FootBalance] Book a 60 minute bio mechanical assessment [with FootBalance scan] We also stock a large and varied range of over the counter orthotics and insoles in store. For more information, please telephone us or use the general enquiry page. View FootBalance There may be no better way to communicate what we do than through images. As you browse our site, take a few moments to let your eyes linger here, and see if you can get a feel for our signature touch. Legal Imagery with thanks to MaterialBank FootBalance. Get in touch Upload an image First Name Last Name Email Lesions query Send Thanks for submitting! Ways to pay for private foot care using the FOOT CARE group Private foot care is much more affordable than you may think! There are multiple ways you can pay for your foot care: Pay in full with pay-as-you-go, use the book treatment page , over the telephone or in one of our clinics. Sign up or enquire for the FOOT CARE Plus Rewards plan to cover the cost of treatment, spread out or as ongoing care for routine treatment. Using your private medical insurance for pay-as-you-go or to cover your FOOT CARE Plus Rewards plan , such as Simplyhealth , Vitality or Health shield . Using private medical insurance to pay for treatment 18/03/24 09:09 :Page inspection | Queries: compliance@Taylororganisation.org

Enquiry form Please complete the enquiry form below, please try to use as much detail as possible. For a quicker response, please contact us by telephone. First Name Last Name Email Phone Address Message Add answer here Send Upload File Upload supported file (Max 15MB)

Spread the cost of treatment From £25.99 per month, cover all of your foot care needs Join today and get up to 50% off Join our Rewards Plan today and receive between 10% on our routine plan and 50% off with our premium plan across any* brand in store today, or anytime during the lifetime of your plan, plan type specific Choice of plans unlike any other Are you looking for a more affordable and convenient way to cover the cost of your foot health needs? Our FOOT CARE Plus Rewards plans make it super easy to pay for your treatment. Once you sign up you can experience the convenience of having your foot health needs taken care of. More reasons to join the FOOT CARE Plus Rewards Plan If the convenience of keeping your foot care needs up to date isn't enough, we also offer affordability and unmatched rewards. Simply by choosing a FOOT CARE Plus Rewards Care Plan you'll receive a more affordable and complete way to better foot health and way to cover the costs . Our FOOT CARE Plus Rewards Care Plans inclusively cover: 1-2-1 private consultation[s], foot care treatment, foot-health check-up's and welfare checks, doppler diagnostics [pulses ] and 10% off any* of the brands in our stores. We also offer convenient ways to cover the costs of treatments like cryotherapy [for verrucae], toenail removal surgery and more. What does the 1-2-1 private consultation[s] cover? Covers private 1-2-1 consultation with a practitioner, consisting of quality one on one time to discuss any foot health related issues, assessment and examinations. If further discussions are to be made or a second opinion is required, your practitioner will decide if appropriate to do so and to better the service you receive, you'll receive further 1-2-1 appointments- all covered under your FOOT CARE Plus Rewards Care Plan, these will be rebooked at reception as appropriate. What does the foot care treatment in my plan cover? In addition to a private 1-2-1 consultation, all FOOT CARE Plus Rewards Care Plan's are inclusive of routine care, such as: treatment -of corns and safe removal, calluses, rough, tough skin, nail care, cutting, filing, trimming and ingrowing toenail problems treated, application of cream. All maintained over a course of appointments at times and dates to suit you and your practitioner. Extended plans have further options and can include other treatment options such as cryotherapy, bio mechanical assessments [for orthotics] or flexible payment options for toenail removal surgery . We understand that not all patients are the same, so we've covered the essential, maintaining foot care options in all of our plan types, Should you require a little more attention- we've covered that too! What do the foot-health check-up's and welfare checks include? As standard, all FOOT CARE Plus Rewards Care Plan's include foot-health check-up's and welfare checks. How does this work? Your practitioner may ask you attend sooner than your usual appointment date to check on the results of a treatment or to further treat a nail that has been giving you ongoing issues. Welfare checks are carried out regularly by the receptionist team over the telephone, we do these to ensure all is well with your foot-health, and whether a foot-health check-up is required. What can I use my 10%-50% off reward for? Get 10%-50% off footwear, foot care products and accessories throughout the time you are on the FOOT CARE Plus Rewards Plan, additionally includes seasonal items, umbrellas, scarves, gloves and our Christmas and gift events. Find foot care from brands like Scholl, footwear from well known brands such as Skechers or our new wider fitting range from DB 'easy B', orthotics from FootActive or FootBalance Custom insoles, Daktarin, Flexitol, Lamisil. Creams and sprays or medical devices recommended by your practitioner, or your choice of product, and much, much more. Can I only use my 10%-50% offer on days that I am booked in for treatment? You can utilise your 10%-50% offer at a time and day that suits you, this can be on the day of your appointment or another day entirely, it is up to you. Simply give your name at the counter and the friendly team will activate your FOOT CARE Plus Rewards Care Plan against your purchase[s], giving you an instant 10%-50% off the price shown on the sales floor. Enjoy many benefits A better standard Thorough foot health checks Relax we've got it covered Advice Which FOOT CARE Plus Rewards Plan is right for me? If the convenience of keeping your foot care needs up to date isn't enough, we also offer unmatched rewards. 10%-50% of any* brands in our stores whilst on the plan. Including footwear, foot care and accessories brands like Scholl, Skechers, FootActive, FootBalance, Daktarin, Flexitol and many more. To get started, simply enquire in store with the team to discuss your needs or enquire using the form below. Enquiry and quote First name Last name Email Enquiry/ plan selection or other Enquire Thank you, we will be in touch soon Spread the cost Protected by the direct debit guarantee. Wider choice, better rates Wider choice of treatments - you can access a fuller range of treatments and choose the perfect option for you. Choosing the direct debit option ensures better rates for private treatment. Terms and conditions Find out the terms and conditions of your plan type here.

Podiatry versus chiropody We are often asked what is the difference? What is the difference between a podiatrist and a chiropodist? A chiropodist / podiatrist diagnoses and treats disorders, diseases and deformities of the feet. The two titles are often interchangeable, especially in the UK. The title of chiropodist is usually the older name for a podiatrist. The title of chiropodist and podiatrist are both protected titles in law! Why the two titles? It is understood that while both terms are the same, that the UK and the USA led the way with the term podiatrist. This was due to confusion in the late 50's and 60's with chiropractors and chiropodists. To resolve confusion the term podiatry was continued. The majority of those that gained qualification in the 1990's will be known as podiatrists, although for the purposes of advertising services; they may use the title of chiropodist. Is there a regulator for podiatrists and chiropodists? Yes, in the early 2000's the HCPC [health care professions council] became a regulator of the profession and anyone regulated by them had to undergo a recognised qualification To make things even more confusing, there are also foot health practitioners or aka fhp's. Fhp's aren't regulated by the HCPC but do a lot of what would be classed as routine foot care, such as nail cutting for example. Fhp's may or may not be registered with an alternative body, as it isn't a requirement for them to do so. Examples of this may be: www.footreg.org , or the professional standards website. So who do I need for my foot ailment? This will depend, in part, what the issue is. Speak to the branch directly on our clinic locations page . Or speak to our podiatry manager through the enquiry page , our podiatrists can provide a full and thorough consultation in clinic and advise you on the appropriate practitioner to see, it may be continued care on a plan with them or for lesser problems and within the remit of an alternative practitioner. See also: Paying for your treatment Book treatment Practitioner information Private prescription costs Price match guarantee Enquiry form Clinic locations Using private medical insurance to pay for treatment Ways to pay for private foot care using the FOOT CARE group Private foot care is much more affordable than you may think! There are multiple ways you can pay for your foot care: Pay in full with pay-as-you-go, use the book treatment page , over the telephone or in one of our clinics. Sign up or enquire for the FOOT CARE Plus Rewards plan to cover the cost of treatment, spread out or as ongoing care for routine treatment. Using your private medical insurance for pay-as-you-go or to cover your FOOT CARE Plus Rewards plan , such as Simplyhealth , Vitality or Health shield . Spread the cost Protected by the direct debit guarantee. Wider choice, better rates Wider choice of treatments - you can access a fuller range of treatments and choose the perfect option for you. Choosing the direct debit option ensures better rates for private treatment. Terms and conditions Find out the terms and conditions of your plan type here. 18/03/24 09:09 :Page inspection | Queries: compliance@Taylororganisation.org

Video consultation We explain about our video consultations here See also: Practitioner information Book treatment Online video consultations At FOOT CARE, we try to make things simple. If you can't get in to see a practitioner, but still feel you need advice?, book an online video consultation. Booking an online consultation with selected practitioners allocates time in the system for a personal 1-2-1 video consultation just the same as in person appointment type would do. What can be done during an online consultation? Discussion of nail conditions, Discussion of skin conditions, Foot care advice, Infections, Arrange emergency appointments, Follow on consultations. What does an online consultation entail? 1-2-1 with suitable practitioners, A detailed history, Address any concerns or injury, Fast access to emergency care, Under 18's will need parent or guardian. How do I book an online consultation? Simply select the link below to make a booking: Book an online video consultation Using private medical insurance to pay for treatment Ways to pay for private foot care using the FOOT CARE group Private foot care is much more affordable than you may think! There are multiple ways you can pay for your foot care: Pay in full with pay-as-you-go, use the book treatment page , over the telephone or in one of our clinics. Sign up or enquire for the FOOT CARE Plus Rewards plan to cover the cost of treatment, spread out or as ongoing care for routine treatment. Using your private medical insurance for pay-as-you-go or to cover your FOOT CARE Plus Rewards plan , such as Simplyhealth , Vitality or Health shield . 18/03/24 09:09 :Page inspection | Queries: compliance@Taylororganisation.org Spread the cost Protected by the direct debit guarantee. Wider choice, better rates Wider choice of treatments - you can access a fuller range of treatments and choose the perfect option for you. Choosing the direct debit option ensures better rates for private treatment. Terms and conditions Find out the terms and conditions of your plan type here.

Unsure of your order, no problem! Store returns policy Footwear Although every effort is made to ensure that your order is carefully dispatched to you – and we hope that you are happy with your purchase, we do understand if it's not for you. If you are not completely satisfied with your purchase, simply return the item to us in its original unworn condition within 14 days if purchased online from the date of delivery, if you've bought direct from our stores then you get 28 days to return. If you are returning by post see section (ii.) We understand you will be trying on the shoes at home, so as long as they are returned as they were sold, in a re-saleable condition, then no problem. ii.)Returns are free in person at our store. For your benefit, we recommend all postal returns are sent to us recorded tracked delivery, the company cannot be held responsible for packages lost in transit. Returns will need to be received by the store before a refund can be processed; refunds will take place over the telephone to the original payment card, returns cannot be made by post if the individual has paid in store by cash. For more information on return postage please check Royal Mail [opens in a new window.] Exempt returns Our Podiatry Services and Chiropody treatments, or other service such as a paid consultation, creams, sprays & gel or foam product, unless sealed as well orthotic insoles due to hygiene reasons, unless faulty and as permitted under law are none-returnable. Items marked on the receipt as 'Clearance - Exempt from Returns Policy' also fall under this section. Custom made or bespoke items are none returnable. [excluding FootBalance®, see section (iii) under guarantees from FootBalance®, 30 days eligibility for returns, FootBalance insoles cannot be returned after the 30 day period has elapsed. (iiii) Modifications to FootBalance - Costs of 'adjustment items and add ons' are exempt from FootBalance guarantee, a deduction in the FootBalance fee paid will be made to cover cost of adjustment items and add ons or clinical time. . Special order items from our network of suppliers are none-returnable unless faulty, cost of postage and packaging fees are none-refundable. Prescription products, P, GSL, POM, are exempt from returns. Single use carrier bag charges are exempt from returns. (iii) FootBalance Custom Insoles Our FootBalance Custom Insole range can be tried risk free for 30 days, simply return them with packaging and inner paperwork for a no quibble return at our store[s], see also exempt returns section (iiii), if you are returning by post see section (ii.) Be sure to have your receipt or online invoice information in order to successfully process the return, payments must be made to the original payment method or card (for the purposes of preventing fraud and under terms from our card processing payment providers.) Having your receipt is the most convenient way to make a return. If you wish to get in touch please contact us at: returns@taylororganisation.org This does not affect your statutory rights. Last revision : September 2022

FOOT CARE+ from £25.99* See also: Paying for your treatment Book treatment Private prescription costs Price match guarantee Clinic locations Spread the cost of treatment Practitioner information Enquiry form What our patients are saying "Loved my visit to Footcare. The Podiatrist was so welcoming & friendly. I can't wait to return." B****** T***** Affordable private treatment Functionality you will love 01 Affordability A varied and growing network of practitioners means we can keep our costs low, as well as pay-as-you-go, we offer a 'price match guarantee' or flexible payment options across a number of appointments. Choose a rewards plan for maximum savings or split the cost of major treatments such as nail surgery. 02 Variety Toenail and hand nail treatment to complete toenail surgery, corns, calluses, verruca and everything in-between, bio mechanical assessments for orthotics, as well as discounted rates for under 16s, 03 Flexibility Flexible appointment times across our team in wheelchair friendly clinics means we can treat you sooner, without the need for long wait times, 04 Privacy Privacy is paramount. We safeguard you and your data. We pay for special licensing for software to keep us strictly secured such as Microsoft commercial data protection, Microsoft Defender & advanced threat protection as well as Enterprise editions of Windows, so you can rest assured your data is safe: Find out more. Split the cost of your nail surgery | 0% interest | No credit check. Initial payment of £66.44 & 9 payments of £25.84 Ways to pay for private foot care using the FOOT CARE group Private foot care is much more affordable than you may think! There are multiple ways you can pay for your foot care: Pay in full with pay-as-you-go, use the book treatment page , over the telephone or in one of our clinics. Sign up or enquire for the FOOT CARE Plus Rewards plan to cover the cost of treatment, spread out or as ongoing care for routine treatment. Using your private medical insurance for pay-as-you-go or to cover your FOOT CARE Plus Rewards plan , such as Simplyhealth , Vitality or Health shield . Spread the cost Protected by the direct debit guarantee. Wider choice, better rates Wider choice of treatments - you can access a fuller range of treatments and choose the perfect option for you. Choosing the direct debit option ensures better rates for private treatment. Terms and conditions Find out the terms and conditions of your plan type here. Site status: ALL SERVICES ARE ONLINE http[s] : SITE SECURED Site : Server: SECURED Domain: ACTIVE Booking system: LIVE LOGS UPTIME 14/04/24 :Page inspection | Queries: compliance@Taylororganisation.org A varied & growing network of professionals means fast , affordable treatment at a time to suit you From Chiropodists to Podiatrists, Foot health practitioners and everything in between, you'll be sure that we can find you the fastest access to the treatment you need.

GDPR You're data is in safe hands with us. We safeguard your data across a number of platforms. You're information is secure across our network of computer systems with Microsoft Intune Policies, Cliniko, Active Directory, Microsoft Defender & Bitlocker. Introduction The EU General Data Protection Regulation (“GDPR”) came into force on 25 May 2018. The new Regulation aims to standardise data protection laws and processing across the EU, giving people greater rights to access and control their personal information. Our Commitment Taylor organisation Ltd, T/AS FOOT CARE, are committed to ensuring protection of all personal information that we hold, and to provide and to protect all such data. We recognise our obligations in updating and expanding this program to meet the requirements of GDPR. Taylor organisation Ltd, T/AS FOOT CARE, Partners & affiliates are dedicated to safeguarding the personal information under our control and in maintaining a system that meets our obligations under the regulations. Our practice is summarised below. Security Practitioners trust Cliniko with the safe-keeping of millions of confidential client records every day. Security isn’t just fine-print for us: it’s a central feature and shapes every decision we make. Ultra-secure facilities Cliniko is hosted in state-of-the-art datacenter facilities. Physical access is controlled at the perimeter and building entry points by professional security staff using video surveillance, intrusion detection systems, and other electronic means. High availability We use datacentre facilities that are built in clusters. In case of failure, automated processes move customer data traffic away from the affected area and into other sites that are functioning properly. It all occurs behind the scenes, and you won’t even notice when it’s happening. Encryption Whenever your data is sent between us & Cliniko, it’s encrypted using HTTPS (end-to-end encryption). We use a 2048-bit SSL certification for encryption in transit. All data is also encrypted at rest and backed up daily, using the industry-standard AES-256 encryption algorithm. Here’s what it means: all data shared between you and Cliniko is transmitted and stored securely. No one can read the information except for you and us. Plus, Cliniko refresh your backup every day to make sure it stays current. In addition to Cliniko; your data may be stored with Microsoft, Microsoft Azure or our web hosting partner such as goDaddy. Accreditations and Certifications We choose our partners carefully. Cliniko hosting partner, Amazon Web Services (AWS), has achieved the following accreditations and certifications: · PCI DSS Level 1 (Payment Card Industry Data Security Standard) · ISO 27001 (Information Security Management System) 24/7/365 Monitoring Cliniko is monitored 24 hours a day, 7 days a week, 365 days a year. If something goes wrong, we’ll be the first to know about it, and our team will jump into action straight away—no matter when it happens! Backups Cliniko data is backed up daily. Backups are redundantly stored in multiple physical locations. Data is also constantly streamed to replica databases for up to the second redundancy. In other words, we’ve got backups for your backups and a contingency in place to handle any potential interruptions to the storage process. Don’t forget that you can also export your data at any time and create your own backups too. Taylor organisation Ltd, T/AS FOOT CARE, already have a consistent level of data protection and security across our organisation, but we have introduced new measures to ensure additional compliancy. · Policies and Procedures — we have checked data protection policies and procedures to meet the requirements and standards of the GDPR and any relevant data protection laws, including: o Data Protection - our main policy and procedure document for data protection has been revised to meet the standards and requirements of the GDPR. Accountability and governance measures are in place to ensure that we understand and adequately disseminate and evidence our obligations and responsibilities; with a dedicated focus on privacy and the rights of individuals. o Data Retention and Erasure - we have updated our retention policy and schedule to ensure that we meet the "data minimisation" and "storage limitation" principles and that personal information is stored, archived and destroyed in accordance with our obligations. We have procedures in place to meet the new "Right to Erasure" obligation. o Data Breaches - our procedures ensure that we have safeguards in place to identify, assess, investigate and report any personal data breach as early as possible. Our procedures have been explained all employees. o International Data Transfers and Third-Party Disclosures - where Taylor organisation ltd T/AS Foot care stores or transfers personal information outside the EU, we have robust procedures in place to secure the integrity of the data. Our procedures include a continual review of the countries with sufficient adequacy decisions, as well as binding rules, or standard data protection clauses for those countries without. · Privacy Notice/Policy - we have revised our Privacy Notice(s) to comply with the GDPR, ensuring that all individuals whose personal information we process have been informed of why we need it, how it is used, what their rights are, who the information is disclosed to and what safeguarding measures are in place to protect their information. · Obtaining Consent - we have revised our consent mechanisms for obtaining personal data, ensuring that individuals understand what they are providing, why and how we use it and giving clear, defined ways to consent to us processing their information · Direct Marketing - we have revised the wording and processes for direct marketing, including clear opt-in mechanisms for marketing subscriptions; a clear notice and method for opting out and providing unsubscribe features on all subsequent marketing materials. · Data Protection Impact Assessments (DPIA) - where we process personal information that is considered high risk, we have developed stringent procedures for carrying out impact assessments that comply fully with the GDPR's Article 35 requirements. We have implemented documentation processes that record each assessment, allow us to rate the risk posed by the processing activity and implement mitigating measures to reduce the risk posed to the data subject(s). · Processor Agreements - where we use any third-party to process personal information on our behalf (ie Payroll, Recruitment, Hosting, etc), we have drafted compliant Processor Agreements and due diligence procedures for ensuring that they meet and understand their/our GDPR obligations. Data Subject Rights We provide easy-to-access information via [our website, in the office, during induction, etc] of an individual’s right to access any personal information that Taylor organisation Ltd, T/AS FOOT CARE, Partners & affiliates processes about them and to request information about: · what personal data we hold about them · the purposes of the processing · the categories of personal data concerned · the recipients to whom the personal data has/will be disclosed · how long we intend to store your personal data for · if we did not collect the data directly from them, information about the source · the right to have incomplete or inaccurate data about them corrected or completed and the process for requesting this · the right to request erasure of personal data (where applicable) or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use · the right to lodge a complaint or seek judicial remedy and who to contact in such instances. Information Security and Technical and Organisational Measures Taylor organisation Ltd, T/AS FOOT CARE, Partners & affiliates takes the privacy and security of individuals and their personal information very seriously and take every reasonable measure to protect and secure the personal data that we process. We have robust information security policies and procedures in place to protect personal information from unauthorised access, alteration, disclosure or destruction. GDPR Roles and Employees Taylor organisation Ltd, T/AS FOOT CARE, Partners & affiliates have a designated individual as our Data Protection Officer (DPO). Taylor organisation Ltd, T/AS FOOT CARE, Partners & affiliates understands that continuous employee awareness and understanding is vital to the continued compliance of the GDPR. If you have any questions about our GDPR compliance policies, please contact Taylor organisation Ltd via the contact methods below. If you have any questions please contact us at : compliance@taylororganisation.org Microsoft Intune can help you keep your managed devices secure and up to date while helping you to protect your organization's data from compromised devices. Data protection includes controlling what users do with an organization's data on both managed and unmanaged devices. Data protection also extends to blocking access to data from devices that might be compromised. This article highlights many of Intune's built-in capabilities and partner technologies you can integrate with Intune. As you learn more about them, you can bring several together for more comprehensive solutions on your journey towards a zero-trust environment. From the Microsoft Intune admin centre, Intune supports managed devices that run Android, iOS/iPad, Linux, macOS, and Windows 10 and Windows 11. When you use Configuration Manager to manage on-premises devices, you can extend Intune policies to those devices by configuring tenant attach or co-management . Intune can also work with information from devices that you manage with third-party products that provide device compliance and mobile threat protection. Protect devices through policies Deploy Intune's endpoint security, device configuration, and device compliance policies to configure devices to meet your organizations security goals. Policies support one or more profiles, which are the discrete sets of platform-specific rules you deploy to groups of enrolled devices. With endpoint security policies , deploy security focused policies that are designed to help you focus on the security of your devices and mitigate risk. The available tasks can help you identify at-risk devices, to remediate those devices, and restore them to a compliant or more secure state. With device configuration policies , manage profiles that define the settings and features that devices use in your organization. Configure devices for endpoint protection, provision certificates for authentication, set software update behaviors, and more. With device compliance policies , you create profiles for different device platforms that establish device requirements. Requirements can include operating system versions, the use of disk encryption, or being at or under specific threat levels as defined by threat management software. Intune can safeguard devices that aren't compliant with your policies and alert the device user so they can bring the device into compliance. When you add Conditional Access to the mix, configure policies that allow only compliant devices to access your network and organization's resources. Access restrictions can include file shares and company email. Conditional Access policies also work with the device state data reported by third-party device compliance partners you integrate with Intune. Following are a few of the security settings and tasks you can manage through available policies: Device encryption – Manage BitLocker on Windows 10 devices, and FileVault on macOS. Authentication methods – Configure how your devices authenticate to your organization's resources, email, and applications. Use certificates for authentication to applications, your organization's resources, and for signing and encryption of email using S/MIME. You can also set up derived credentials when your environment requires the use of smartcards. Configure settings that help limit risk, like: Require multi-factor-authentication (MFA) to add an extra layer of authentication for users. Set PIN and password requirements that must be met before gaining access to resources. Enable Windows Hello for Business for Windows 10 devices. Virtual private networks (VPNs) – With VPN profiles, assign VPN settings to devices so they can easily connect to your organization's network. Intune supports several VPN connection types and apps that include both built-in capabilities for some platforms and both first and third-party VPN apps for devices. Software updates – Manage how and when devices get software updates. The following are supported: Android firmware updates: Firmware Over-the-Air (FOTA) - Supported by some OEMs, you can use FOTA to remotely update firmware of devices. Zebra LifeGuard Over-the-Air (LG OTA) - Manage firmware updates for supported Zebra devices through the Intune admin centre. iOS - Manage device operating system versions, and when devices check for and install updates. macOS - Manage software updates for macOS devices that enrolled as supervised devices. Windows 10 , you can manage the Windows Update experience for devices. You can configure when devices scan or install updates, hold a set of your managed devices at specific feature versions, and more. Security baselines – Deploy security baselines to establish a core security posture on your Windows 10 devices. Security baselines are preconfigured groups of Windows settings that come recommended by the relevant product teams. You can use baselines as provided or edit instances of them to meet your security goals for targeted groups of devices. Protect data through policies Intune-managed apps and Intune's app protection policies can help stop data leaks and keep your organization's data safe. These protections can apply to devices that are enrolled with Intune and to devices that aren't. Intune-managed apps (or managed apps for short), are apps that have been integrated with the Intune App SDK or wrapped by the Intune App Wrapping Tool . These apps can be managed using Intune app protection policies. To view a list of publicly available managed apps, see Intune protected apps . Users can use managed apps to work with both your organization's data, and their own personal data. However, when app protection policies require the use of a managed app, the managed app is the only app that can be used to access your organization's data. App protection rules don't apply to a user's personal data. App protection policies are rules that ensure an organization's data remains safe or contained in a managed app. The rules identify the managed app that must be used and define what can be done with the data while the app is in use. The following are examples of protections and restrictions you can set with app protection policies and managed apps: Configure app-layer protections, like requiring a PIN to open an app in a work context. Control the sharing of an organization's data between apps on a device, like blocking copy and paste, or screen captures. Prevent the saving of your organization's data to personal storage locations. Use device actions to protect devices and data From the Microsoft Intune admin centre, you can run device actions that help keep a selected device protected. You can run a subset of these actions as bulk device actions to affect multiple devices at the same time. And several remote actions from Intune can also be used with co-managed devices. Device actions aren't policy and take effect a single time when invoked. They apply either immediately if the device is accessible on-line, or when the device next boots up or checks in with Intune. Considered these actions as supplemental to the use of policies that configure and maintain security configurations for a population of devices. Following are examples of actions you can run that help secure devices and data: Devices managed by Intune: BitLocker key rotation (Windows only) Disable Activation Lock (iOS only) Full or Quick scan (Windows 10 only) Remote lock Retire (which removes your organization's data from the device while leaving personal data intact) Update Microsoft Defender Security Intelligence Wipe (factory reset the device, removing all data, apps, and settings) Last reviewed : 18/03/2024