Direct debit and care plan terms
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Direct Debit Guarantee
Your rights
Organisations using the Direct Debit Scheme go through a careful vetting process before they are authorised and are closely monitored by the banking industry. The efficiency and security of Direct Debit is monitored and protected by your own bank or building society. The Direct Debit Guarantee applies to all Direct Debits. It protects you in the rare event that there is an error in the payment of your Direct Debit, for instance if a payment is taken on the incorrect date, or the wrong amount is collected. It cannot be used to address contractual disputes between you and the billing organisation.
Direct Debit Guarantee : the Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits If there are any changes to the amount, date, or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request. If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund, you are not entitled to, you must pay it back when the organisation asks you to. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
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FOOT CARE Plus Rewards Plan Terms and Conditions
What is the FOOT CARE Plus Rewards Plan?
The FOOT CARE Plus Rewards Plan is a Direct Debit scheme, which provides a convenient way to spread the cost of paying for your treatment. Additionally, and depending on the plan type you choose, additional items and services can be included in your plan. FOOT CARE Plus Rewards Plan is not a credit agreement, this is a payment plan which allows you to split the cost of your treatments over a period of time, by paying upfront you make savings when comparing to pay as you go. You will be required to pay the first months’ [1] payments upfront for plan A or B or two [2] months’ upfront for our other plan types or flexible payment options when you join FOOT CARE Plus Rewards Plan. Then your bank account will be debited each month following sign up. If you are attending for treatment and choose FOOT CARE Plus Rewards Plan at the till point; one or two payments will be made through the electronic point of sale software, further payments will then be setup by simply filling in a Direct Debit form. If you choose a plan on our website, the initial payment[s] will be shown to you on screen and you will be informed of future Direct Debit collection date[s] on the website. We utilise GoCardless as our provider to collect Direct Debit[s] and you will see GoCardless on your bank statement[s].
How long will my agreement last?
Some of our FOOT CARE Plus Rewards Plans do not have a minimum agreement term and can be cancelled at any time, all we ask is that you give us 28 days’ notice of your wish to cancel and we will cancel your plan. We reserve the right to change the terms of your FOOT CARE Plus Rewards Plan agreement giving you 4 weeks’ notice. If you haven’t made enough to cover the cost of treatment[s] under your plan already utilised or provided by a practitioner, an invoice detailing payment will be sent separately. Some of our extended care plans have a 6 or 12 month minimum term, which will be detailed in the option you select and any accompanying details. If you are on a minimum term care plan and wish to cancel, you may give us notice to careplans@taylororganisation.org, you will be required to make a payment proportionate of what you have used to cancel.
You have a right to a 14 day cooling off period, you will be required to make payment for any difference in treatment on our pay-as-you-go scheme if you haven’t made enough Direct Debits to cover the cost at the point of cancellation.
How much will I pay?
All payments you make [including your initial payment[s] and subsequent monthly Direct Debits] are made up of [i] practitioner fees, treatment, and time [ii] a charge for consumables used in clinics. All prices are subject to review, and any changes to your Direct Debit will be detailed, via a letter or electronic mail [e-mail], with at least 4 weeks' notice, prices are reviewed regularly but we will always write to you and give you a minimum of 4 weeks’ notice of any decrease or increase in your plan.
What happens if a mistake is made with my payment?
If Taylor organisation ltd [the company, trading as FOOT CARE], or your bank or building society make a mistake with your monthly Direct Debit payment, an immediate refund can be requested under the terms of the Direct Debit Guarantee by contacting your bank or building society directly. Please also contact the FOOT CARE Plus Rewards Plan on 0161 637 5115 [calls are charged at local rate], or email careplans@taylororganisation.org.
What happens if I miss a payment?
If, for any reason, your bank or building society rejects our request for your monthly Direct Debit payment, then we will attempt to collect the payment again as soon as possible or on the next scheduled date. Please be aware we are unable to confirm appointment bookings until enough Direct Debits have been collected. We will contact you to arrange payment of any outstanding monies and can realign your appointment[s] schedule when required. If we cannot collect your payments for 2 consecutive months then we will write to you let you know if/or of any outstanding amounts due. If further requests for payment are not made under the minimum terms of the agreement then we reserve the right to use a third party collection agency.
How can I change the FOOT CARE I go to?
If you move house just pop into your closest local practice and let them know you have moved to the area. Your FOOT CARE practice will arrange to transfer your FOOT CARE Plus Rewards Plan and patient records. In the majority of cases there will be no requirement for you to sign a new Direct Debit Instruction.
What happens if I have a change to my foot care needs?
If you need to add additional appointments or amend the type of plan you prefer during the term of your FOOT CARE Plus Rewards Plan membership, we can arrange for this to be amended. You will see a payment adjustment on your next payment date following your plan change or you can choose to pay separately for additional treatment outside of your plan type.
How do I tell you about a change to my personal details?
Please notify your local FOOT CARE practice [the practice where you regularly attend for foot health appointments], or email:- customerservices@taylororganisation.org or you can write to:- FOOT CARE Plus Rewards Plan, Administration, 69 Merseyway, SK1 1QW. If you wish to change your bank or building society details or Direct Debit payment date, please contact your local practice or you can email:- careplans@taylororganisation.org
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FOOT CARE Plus Rewards Plan offers
Being a member of the FOOT CARE Plus Rewards Plan also gives you access to other great offers. These do not form part of your agreement and we reserve the right to alter or withdraw linked benefits without notice.
Consultations
We want to make sure your feet are healthy and that you aren’t suffering with any foot health related issues, so we will need you to attend an inclusive consultation at least once every 12 months. Please be aware that if your consultation becomes overdue, you may be contacted from your local FOOT CARE team.
Inclusive foot health checks
As a FOOT CARE Plus Rewards Plan customer, all aspects of your foot care needs are included under the options in your chosen plan type. You are entitled to checkups in addition to your appointments, advice, triage, consultations, and dressings as deemed appropriate by your practitioner within your monthly Direct Debit. Some appointment types are as standard depending on your chosen plan type. These appointments are subject to availability. There is no cash alternative or refund for items listed above. Some advanced diagnostics are not included.
10%-50% discount on products in our stores
To receive 10%-50% off products, you will need to be a member of the FOOT CARE Plus Rewards Plan. The 10%-50% discount will be activated automatically at the point of sale when linked to your correct account information. You must be present yourself and give your patient details each time you shop to receive the 10% discount. The discount will not be awarded retrospectively. 10%-50% offer excludes sale products or items in clearance events, purchases from ‘third party, prescription items, gift vouchers/cards. This offer is open to UK residents. Not available on footcarestockport.co.uk or taylororganisation.org websites. Fair usage limits apply. We reserve the right to cancel or vary this offer at any time. Available in all FOOT CARE stores. No cash alternative available. This offer cannot be used in conjunction with any other discount.
Can I return unwanted items?
If you need to return unwanted products, the items need to be returned and unused as per store return policies. Please contact the customer services team or the store to arrange this.
All customer benefits will only apply to FOOT CARE Plus Rewards Plan customers. Cancellation of your scheme or failure to keep your payments up to date will result in your benefits being cancelled. The benefits of FOOT CARE Plus Rewards Plan are subject to change at any time without notice.
